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By accessing the web site – www.genlish.com, you agree to the following Terms & Conditions:

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Q1) What is your service all about?
We offer spoken English classes on Phone with a personal trainer. Our trainers call the students and assess their level first and then provide training as per their level to help them get rid of hesitation and improve vocabulary and communication skills.
Q.2 What is your approach?
Our approach is a unique yet effective one. Learning on phone may sound a little different but it is better as in an institute you do not get the exposure to speak among 20 students and one teacher - here you have just one teacher and one student and you will speak the maximum.
Q.3 How can just learning and speaking on phone teach me English?
It is the most primitive and time tested process to learn a new language- hear, observe and speak! Our minds are conditioned to picking up words and sounds that we hear and use in our daily communication, and that helps us understand the proper usage.
Q.4 How is learning on Phone better than learning in institutes?
Firstly, learning on Phone offers convenience - you learn at your own place and time.
Secondly, you get enough time to practice speaking in English as it's only you and your trainer.
Thirdly, it prepares you for real-life interaction with others as the trainers talk about day to day incidents from your routine. So you learn what you ought to learn instead of mugging up information!
Fourthly, you learn a new word every day, so your vocabulary woes are taken care of!
Q.5 Will learning English on Phone help me?
It most certainly will. Learning Spoken English on phone is an effective way to fine tune and polish one's linguistic skills. Classes on phone are designed so you get a lot of speaking practice plus on the spot error correction. You save time and money by learning English on your very own phone!
Q.6 What are the topics that will be covered?
Though we have a set syllabus, our trainers judge the level of the student and their pace to provide training. Contrary to institutes, we do not rush to complete the syllabus but move according to the convenience of the students.
On completion of your sessions, you may re-join us for a package that suits you or you can consult your trainer for the same.
Q.7 How good are the trainers for English on mobile?
Our team of trainers carry with them vast experience of training at various levels with ease. They have been through stringent set of selection process and are amiable and supportive.
Q.8 What are the various packages available? What is the fee?
For fee related information, please visit the link:
https://www.genlish.com/join-now/
Q.9 What are the timings/ batches for the classes?
There are no batches as we provide one-to-one sessions with a trainer. You can choose the timing as per your convenience. Our classes begin from 8:00 a.m. and go on till 9:00 p.m. The time slot you choose will be fixed for the month.
Q.10 Can I get a demo class?
We do not provide demo classes. However, you can listen to real-life recordings of our students and trainers provided on the home page of our website to get an idea of how the classes are conducted: https://www.genlish.com/
Q.11 How can I register?
To enroll, you can either pay online or via bank deposit.
To pay online, you may visit the link: https://www.genlish.com/join-now/
To pay via bank deposit, just walk into your nearest bank branch with our details and WhatsApp the receipt on: 7290978318. Leave the rest to us!
Bank- ICICI, PP Tower Branch
A/C- Genlish Education Private Limited
A/C No. : 135305000934
Type : Current
IFSC : ICIC0001353
Ph- 9555801234
Q.12 Can I pay in installments?
No, it is a one-time pay model only. Your classes will begin only after you enroll with us.
Q.13 What is the next step after I pay the fee?
Once you pay the fee, you will receive a confirmation call from us. Our executive will ask you for the time slot you want to opt for and arrange an assessment call for you. Thereafter, your trainer will get in touch with you and assess your level.
Your classes will begin from the next day.
Q.14 What if I am not satisfied with my trainer?
Student satisfaction is of utmost importance to us. You can request for a change of trainer in case you are dissatisfied.
Q.15 How fast can I learn English and speak fluent English?
Depends on you actually. We normally suggest you to take a course lasting up to at least 3 months to gain fluency.
Q.16 How can I access the study material and recordings?
The moment you join us, you will receive a mail from us with the login details of your Genlish account. You can log in at www.genlish.com to access the same.
Q.17 Do I need to call my trainer or will s/he call me?
You do not need to make any calls. Your trainer will call you at the scheduled time.
Q.18 Who will bear the telecom charges?
All telecom costs will be borne by us.
Q.19 How frequently can I change my class timing?
You have the freedom to choose the time slot for your classes at the beginning of your sessions. However, the option to change the timing during the sessions comes with some conditions.
Q.20 What will happen if I am unable to take a class?
Firstly, it is important that you inform your trainer. You can ask your trainer to take a class at another time that day, if s/he is available. Secondly, only two classes in a month will be re-scheduled by us.
Address: Genlish Education Private Limited,
711, Pearls Best Heights II,
Netaji Subash Place, Pitampura,
New Delhi, Delhi 110034

Phone no: +91 95558-01234

Email ID: speak@genlish.com