Terms & Conditions

Last Updated: April 2025

By accessing and using Genlish.com and its services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

1. Acceptance of Terms

By registering for, accessing, or using Genlish services, you accept and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, you may not access or use our services.

2. Service Description

Genlish provides English learning services including:

  • Group and individual English training sessions via phone and video calls
  • Native language trainer support
  • Flexible scheduling based on your availability
  • Course materials and session recordings
  • Progress tracking and assessment

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without prior notice.

3. User Accounts and Registration

To access certain features, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

4. Payment Terms

By enrolling in a Genlish course:

  • You agree to pay all fees as specified during enrollment
  • Fees are non-refundable except in exceptional cases (see our Refund Policy)
  • You must provide accurate payment information
  • You authorize us to charge your payment method for all fees
  • We reserve the right to change course fees at any time

5. Class Attendance and Cancellation

  • Regular attendance is essential for your learning progress
  • You must provide at least 2 hours notice to reschedule a class
  • No-shows or cancellations within 2 hours may result in the class being marked as completed
  • Excessive no-shows may result in account suspension or termination
  • Make-up classes are subject to trainer and slot availability

6. Intellectual Property

All content on Genlish.com, including but not limited to:

  • Course materials
  • Text, graphics, logos, and images
  • Software and technology
  • Recordings of classes

...is the property of Genlish.com or its licensors and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

7. Prohibited Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Share your account credentials with others
  • Record or distribute class sessions without permission
  • Harass, abuse, or threaten trainers or other students
  • Disrupt classes or interfere with others' learning
  • Attempt to hack, reverse engineer, or compromise our systems

Violation of these terms may result in immediate termination of your account without refund.

8. Limitation of Liability

Genlish.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.

9. Indemnification

You agree to indemnify and hold harmless Genlish.com, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our website. Continued use of our services after such modifications constitutes acceptance of the updated terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Questions About These Terms?

If you have any questions about our Terms & Conditions, please contact us:

Phone: +91.9555801234

Email: speak@genlish.com

Support Hours: Monday-Friday: 10 AM - 5 PM